Q & A
Q: What this website is it?
A: This is Everdude, which is one of the biggest online game store for pop MMO games nowadays, such as world of warcraft, final fantasy xi, runescape, dofus, guild wars and etc.
Q: How do I know your reputation?
A: Besides the cheapest price and the fastest delivery, we offer 24/7 customer online service, if you have any problem, just feel free to contact us. Our customer support will solve your problem ASAP.
Q: How is delivery accomplished?
A: Your order will appear in our delivery queue the moment the process for the order and payment sent are completed. Our people will log in the certain game and contact the character specified on the order form. Some games' currency can be mailed in the game, and if your infomation is verified, we will send you your currency through game mail system when you are offline, but if not, we will also mail you asking for validation. For those games only face-to-face trading in game accepted, contact our 24/7 online support when you are online, then our team will log in the game and trade with you face to face.
Q: How long does delivery take?
A: We can usually deliver guild wars golds within 10 to 15 minutes, and runescape money between 15 mins to 24 hours, not excess 36 hours for other games, on condition that all your information is correct and your paypal is valid. For something unexpected happen, the time maybe gets longer. If you haven't received your goods after your scheduled time since you made the order, we will refund you your full money.
Q:Is this game account safe and legal?
A:Everdude has conducted business for over 2 years, and served tens of thousands of customers. We are adding new games nearly every month. The stock available has been purchased legitimately from game players the world over who choose to sell their excess.
Q:Live Help is not responding. What's wrong?
A:The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.
Q:Why does the price of currency change all the time?
A:Our prices are adjusted according to available stock and to remain competitive in the marketplace. Additionally, our prices rise and fall to match the supply and demand of each game and server.
Q:Do you have a price protection policy of any kind?
A:Yes. Everdude does support a 24-hour price protection policy. Due to the volatile nature of online currency prices, Everdude offers compensation within 24 hours any difference in price fluctuations that result from a purchase. To capitalize on this feature, simply log onto the live chat window and explain the issue to one of our live customer service representatives.
Q:Why does my shopping cart remain empty even after I have tried to add something?
A:We use 'cookies' to link your payment with the details of the purchase, and if there is something preventing the cookies from adhering properly the shopping cart can appear empty. If you are placing the order behind a firewall or from work or have special software installed to block cookies, you may experience this problem. If you are having this problem, our live chat representatives are standing by to assist you through the order process or email to us.
Q:No Hidden Costs
A:We will not take any of your equipment or expend any of your gold. Your posessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.
Q:How can I login my account to play a while during your leveling?
A:If you would like to arrange a later processing of your order and login by yourself, please contact our live chat representatives or message to us including your order number, we will arrange for you within 5 minutes. Also please kindly inform us when you are finish and your new password by live chat or email, so we can process your order soon.
Q:What forms of payment does SwagVault.com accept?
A:Everdude accepts the following methods of payment:
- Paypal
- Google Checkout
- Credit Cards (Visa, MasterCard, American Express)
- eCheck
- Money Order
- Wire Transfer
For more information regarding a specific payment method listed above, select the appropriate FAQ sub category.
NOTE: For large orders made by new customers we may require a Wire Transfer as payment. Please see our FAQ page regarding Wire Transfers for more information.
If you have any question, contact our online support or mail us. We will give you a full answer right away online or mail you back the answer.